Made in Southern California
Free Shipping on USA Orders

Privacy & Shipping Policy

PRIVACY

LiliKai is committed to protecting your privacy. In order to most efficiently handle your online order your credit card transactions are handled by third party banking. They receive, verify and authorize your credit card. Your credit card and order information in encrypted and secure. Level1 PCI Compliant and 128bit certificates to keep your order details secure. Once your credit card has cleared your order is then processed for shipping. If any unauthorized charges were made to your account as a result of shopping on our website you must notify your credit card provider in accordance with its rules and procedures

 

ORDERING AND SHIPPING

After you place your order, you will receive email updates with your order status.

Order confirmation - This email confirms that we received your order and have begun processing it.

Shipment confirmation – this email confirms that some or all of your order has been shipped and will include tracking information. It may take up to 48 hours for tracking information to appear on the carrier’s website. You may receive multiple Shipment Confirmation emails if there are items shipped separately. The arrival time of your items depends on your shipping location.

Important Notices about your order – This email offers important information about your order, such as difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order and cancellation of an order. If you receive this email, please contact customer service immediately at  info@lilikai.com  so the problem can be resolved.

 

SHIPPING

Methods and Timelines

Orders are shipped USPS on business days only, Monday – Friday. Holidays excluded

Free Shipping on Standard Ground within the USA, including Alaska & Hawaii.

You will not be billed for items purchased with a credit card until they are shipped.

 

CALCULATING DELIVERY TIME

Warehouse Handling Time – The amount of time it will take your order to leave our warehouse. Most items are shipped within 2 full business days after receiving the order.

Shipping Time – The amount of time it will take your order to ship once it has left our warehouse.

This depends on the shipping method you select during checkout.