Cancellations and Returns
LiliKai takes pride in providing an exceptional boardshort and providing the best possible shopping experience. If for any reason you are not satisfied we will gladly refund your purchase. Notification must be sent via email within 14 business days if unsatisfied and the item must be returned within 30 days of receipt of item for a full refund. The item must not have been worn, used, washed or altered. Tags must be intact and the item must be returned in the original package using the free return label. When returning item please enclose the original packing slip and the return form that was enclosed.
Credit will be issued within 7-14 business days after the item is received. Customer will be notified via email when the return has been processed and credit issued.
Sale items are non-refundable.
At this time LiliKai.com does not accept online exchange requests. However you can return your order for a refund and we can assist with a new order with free shipping. We will process your refund when we receive your return. It may take 7-14 business days for the credit to appear on your statement.
If you never received your order and the tracking number indicates it was delivered, please contact customer service and we will file a claim with USPS.
Please email customer service to process returns at firstname.lastname@example.org
Include your order number and a description of the item.
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